How to access care if I am not close to my registered hospital?
If you are far away from your chosen hospital and need to get access to medical care urgently, it is possible to visit any other hospital on the list of hospitals under your preferred HMO within your plan type.
If you are unaware of the hospital options available to you at the location you are, kindly reach out to the Motherboard call center and you will receive the assistance that you need.
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What evidence do I need to present or show at the hospital as a beneficiary on Motherboard?
Whenever the need to access care at the hospital arises, you are expected to present your E-Card or policy number to the front desk operatives at your preferred hospital.
How to access Dental and Optical services?
To get access to dental and optical services, please reach out to the Motherboard call center to pre-book. A list of registered providers close to you will be sent to you so you can make a choice and then your session will be booked in advance so you ...
What do I do during an emergency and I am not close to any hospital under my plan?
Whenever you are in an emergency situation and require urgent medical attention, kindly visit any hospital close to you to get the care you need. You may have to pay out of pocket for the service you receive at the hospital. A refund can however be ...
How to access care without my policy number?
To get access to healthcare without your policy number, please call the Motherboard contact center to get a one time password/code. Motherboard will send the hospital a mail with this code to permit them to grant you access to the service you need. ...
How to change my hospital?
To change your preferred hospital, please call the Motherboard contact center or send an email to hello@usemotherboard.com to request for the hospital list of your preferred HMO. Select a new hospital from the list provided and send a mail to ...