How to access care without my policy number?
To get access to healthcare without your policy number, please call the Motherboard contact center to get a one time password/code.
Motherboard will send the hospital a mail with this code to permit them to grant you access to the service you need.
It is recommended that you make this call in advance before you get to the hospital to avoid a long waiting time at the hospital.
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Where to view my policy number on the platform?
To view your policy number on Motherboard, log in as an individual with your registered phone number to get access to your employee dashboard. On the employee dashboard, look out for your e-card on which your details, including your policy number ...
How to get a policy number?
For a policy number to be generated for you, Log on to www.usemotherboard.com, click on the ‘log in as an individual’ tab, next, you click on the ‘invited by sponsor’ tab and fill in your phone number. Next, you complete your profile on the platform ...
How to access care if I am not close to my registered hospital?
If you are far away from your chosen hospital and need to get access to medical care urgently, it is possible to visit any other hospital on the list of hospitals under your preferred HMO within your plan type. If you are unaware of the hospital ...
How to access Dental and Optical services?
To get access to dental and optical services, please reach out to the Motherboard call center to pre-book. A list of registered providers close to you will be sent to you so you can make a choice and then your session will be booked in advance so you ...
What evidence do I need to present or show at the hospital as a beneficiary on Motherboard?
Whenever the need to access care at the hospital arises, you are expected to present your E-Card or policy number to the front desk operatives at your preferred hospital.