Health & Wellness
How to change my hospital?
To change your preferred hospital, please call the Motherboard contact center or send an email to hello@usemotherboard.com to request for the hospital list of your preferred HMO. Select a new hospital from the list provided and send a mail to ...
How to activate my cover?
To activate your health cover on Motherboard, Log on to www.usemotherboard.com , click on the ‘log in as an individual’ tab, next, you click on the ‘invited by sponsor’ tab and fill in your phone number. Next, you complete your profile on the ...
How to access the GYM and Spa services under my plan?
To take advantage of the gym and spa services covered by your health plan, please reach out to the Motherboard call center to request for a list of registered gym and spa providers close to you. Once you pick your preferred provider, Motherboard will ...
How to access Dental and Optical services?
To get access to dental and optical services, please reach out to the Motherboard call center to pre-book. A list of registered providers close to you will be sent to you so you can make a choice and then your session will be booked in advance so you ...
What do I do during an emergency and I am not close to any hospital under my plan?
Whenever you are in an emergency situation and require urgent medical attention, kindly visit any hospital close to you to get the care you need. You may have to pay out of pocket for the service you receive at the hospital. A refund can however be ...
How to access care if I am not close to my registered hospital?
If you are far away from your chosen hospital and need to get access to medical care urgently, it is possible to visit any other hospital on the list of hospitals under your preferred HMO within your plan type. If you are unaware of the hospital ...
How to upgrade/switch my plan?
To upgrade or switch your health plan, please call the Motherboard contact center or send an email to (hello@usemotherboard.com) requesting for your preferred plan and a response will be provided on the next steps to be taken.
How to get my health card?
Motherboard is a tech platform that automatically generates an e-card for you once you have completed your online registration. This e-card contains all the relevant information needed for you to get access to care whenever the need arises. You can ...
How to get a policy number?
For a policy number to be generated for you, Log on to www.usemotherboard.com, click on the ‘log in as an individual’ tab, next, you click on the ‘invited by sponsor’ tab and fill in your phone number. Next, you complete your profile on the platform ...
Where to view my policy number on the platform?
To view your policy number on Motherboard, log in as an individual with your registered phone number to get access to your employee dashboard. On the employee dashboard, look out for your e-card on which your details, including your policy number ...
How to access care without my policy number?
To get access to healthcare without your policy number, please call the Motherboard contact center to get a one time password/code. Motherboard will send the hospital a mail with this code to permit them to grant you access to the service you need. ...
Is it possible to switch plans every month?
You can switch plans, but not on monthly basis. Typically, plan switching occurs when you aim for higher benefits than what your employer allocated or if your preferred hospital is not covered by your current plan.
How to upgrade or change a health plan on Motherboard
To upgrade or change your health plan on Motherboard , follow these quick and easy steps: Log in as an individual with your registered phone number to enable you to view plans. Click on plans and filter by plan type and location. Once the page loads, ...
Can I get individual health plans on Motherboard?
On the Motherboard app, there are different HMO plans tailored to meet the needs of both individuals, families and corporate entities. All the HMOs we partner with have both individual and family plans which you can choose from for as low as #1,000 a ...
What evidence do I need to present or show at the hospital as a beneficiary on Motherboard?
Whenever the need to access care at the hospital arises, you are expected to present your E-Card or policy number to the front desk operatives at your preferred hospital.
How to select a health plan on Motherboard.
Follow these quick steps to choose your preferred health plan: 1. Log in as an individual on the Motherboard with your registered phone number. 2. Click on the 'health and wellness' category, click on health plans. 3. Select your preferred HMO, 4. ...
How many people can be added to a HMO family plan on Motherboard?
On Motherboard, there are HMO plans available to cater to the needs of different family sizes. The number of people that can be added to a family plan ranges from 2 to 6. A family of 2 is made up of just a couple. A family of 3 is made up of a couple ...
What HMOs are available on Motherboard?
Motherboard currently partners with the following HMOs: 1. Alleanza HMO 2. Avon HMO 3. AXA Mansard HMO 4. Bastion Health 5. CKLINE HMO 6. DOT HMO 7. First Guaranty Health 8. Hygiea HMO 9. Leadway Health 10. Lifeworth HMO 11. Phillips HMO 12. Reliance ...
How long can i enjoy my HMO benefit?
As an employee, as long as your employer keeps funding the account on the platform and you have a budget set by your employer, you will always have access to whatever health plan you choose.
How can I know which plan is right for me?
We have made it easy to search for a plan that is right for you on the platform - you can filter by using the search bar on the website.
Do I have to login every time I want to use my HMO plan?
No, everything is done automatically, once you activate a benefit and select a health plan. You only need to login when you want to change your plan.
Can I cancel my HMO plan at any time?
Yes, you can cancel and switch your plans at anytime. Also, you can put the plan on hold, meaning, you are taking a break from health Insurance
Do I require any form of identification before obtaining care from the provider?
All you need is your Motherboard digital Card.
What if I don't have funds on my Dashboard?
Presently you need to either be assigned a budget by your employer or you make a payment for a plan with your personal funds. Coming soon - We are currently working on a "Buy Now, Pay Later" feature.
What happens if I am dissatisfied with treatment from one of the hospitals registered with an HMO partner?
All hospitals have been properly vetted by our HMO partners for quality healthcare treatment. However, Motherboard can do an enquiry through the HMO partner to ensure that such a situation is properly managed. However, If you are dissatisfied, you ...
Can my family members use the plan instead of me?
It really depends on you. There are family and individuals plans, and plans for +65
What happens if I don't like the HMO plan I choose?
We doubt that you will not like any of the HMOs on our platform, except that the hospitals listed do not cater to some of your health needs. However, you can always go to the platform under the plans tab and select a new HMO and switch plans which ...
How effective are the HMOs on the platform?
At Motherboard we operate in partnership with the best HMOs, having verified their licenses and hospitals listed under team through a team of expert medical practitioners.